Delivery

At the moment we deliver throughout Tenerife.

Once the order is placed, you will receive it at your home in 48-72 hours working days.

New: FAST DELIVERY. We would like to improve the service and get to the delivery the same day of placing the order and that is all over Tenerife.

But for the time being the FAST DELIVERY note means that you will receive your order within 24 hours in the south of Tenerife (from Granadilla de Abona to Los Gigantes) and within 48 hours in the rest of Tenerife during working days.We will do our best to make it  faster and more comfortable for our customers.

The delivery men begin the delivery at 9 am and finish at around 6 pm, Monday through Friday.

Delivery is free from € 40 purchase. Otherwise the cost of delivery is € 5.

- What should I do if I have received a broken bottle?

The packaging is designed to avoid breakages and are partners are fully aware of the fragility of our products, but sometimes the bottles do break.
Please, carefully examine the box when you receive the order.
Our transport companies do not allow returns if our customers open the box in their presence, but please do check if you can see any signs of damp patches on the outside of the box. If so, please do not accept the delivery. Our partners will identify us and we will automatically send you a new delivery at no extra cost to you.

- What should I do if the order is incomplete or not what I bought?

We try to make sure that this doesn’t happen, but if we make an error preparing your order, simply send us an email to info@winetimecanarias.es. Please mention your details and we will send you the missing item at no extra cost or we will refund you the money for the item.